Tag Archives: Mobile

Age and OS smartphone market share

Age and OS smartphone market share

Source : Nielsen

Stephen Elop’s internal memo

Hello there, There is a pertinent story about a man who was working on an oil platform in the North Sea. He woke up one night from a loud explosion, which suddenly set his entire oil platform on fire. In mere moments, he was surrounded by flames. Through the smoke and heat, he barely made his way out of the chaos to the platform’s edge. When he looked down over the edge, all he could see were the dark, cold, foreboding Atlantic waters.
Stephen Elop, CEO of NOKIA (ex- Microsoft)

As the fire approached him, the man had mere seconds to react. He could stand on the platform, and inevitably be consumed by the burning flames. Or, he could plunge 30 meters in to the freezing waters. The man was standing upon a “burning platform,” and he needed to make a choice.

He decided to jump. It was unexpected. In ordinary circumstances, the man would never consider plunging into icy waters. But these were not ordinary times – his platform was on fire. The man survived the fall and the waters. After he was rescued, he noted that a “burning platform” caused a radical change in his behaviour.

We too, are standing on a “burning platform,” and we must decide how we are going to change our behaviour.

Over the past few months, I’ve shared with you what I’ve heard from our shareholders, operators, developers, suppliers and from you. Today, I’m going to share what I’ve learned and what I have come to believe.

I have learned that we are standing on a burning platform.

And, we have more than one explosion – we have multiple points of scorching heat that are fuelling a blazing fire around us.

For example, there is intense heat coming from our competitors, more rapidly than we ever expected. Apple disrupted the market by redefining the smartphone and attracting developers to a closed, but very powerful ecosystem.

In 2008, Apple’s market share in the $300+ price range was 25 percent; by 2010 it escalated to 61 percent. They are enjoying a tremendous growth trajectory with a 78 percent earnings growth year over year in Q4 2010. Apple demonstrated that if designed well, consumers would buy a high-priced phone with a great experience and developers would build applications. They changed the game, and today, Apple owns the high-end range.

And then, there is Android. In about two years, Android created a platform that attracts application developers, service providers and hardware manufacturers. Android came in at the high-end, they are now winning the mid-range, and quickly they are going downstream to phones under €100. Google has become a gravitational force, drawing much of the industry’s innovation to its core.

Let’s not forget about the low-end price range. In 2008, MediaTek supplied complete reference designs for phone chipsets, which enabled manufacturers in the Shenzhen region of China to produce phones at an unbelievable pace. By some accounts, this ecosystem now produces more than one third of the phones sold globally – taking share from us in emerging markets.

While competitors poured flames on our market share, what happened at Nokia? We fell behind, we missed big trends, and we lost time. At that time, we thought we were making the right decisions; but, with the benefit of hindsight, we now find ourselves years behind.

The first iPhone shipped in 2007, and we still don’t have a product that is close to their experience. Android came on the scene just over 2 years ago, and this week they took our leadership position in smartphone volumes. Unbelievable.

We have some brilliant sources of innovation inside Nokia, but we are not bringing it to market fast enough. We thought MeeGo would be a platform for winning high-end smartphones. However, at this rate, by the end of 2011, we might have only one MeeGo product in the market.

At the midrange, we have Symbian. It has proven to be non-competitive in leading markets like North America. Additionally, Symbian is proving to be an increasingly difficult environment in which to develop to meet the continuously expanding consumer requirements, leading to slowness in product development and also creating a disadvantage when we seek to take advantage of new hardware platforms. As a result, if we continue like before, we will get further and further behind, while our competitors advance further and further ahead.

At the lower-end price range, Chinese OEMs are cranking out a device much faster than, as one Nokia employee said only partially in jest, “the time that it takes us to polish a PowerPoint presentation.” They are fast, they are cheap, and they are challenging us.

And the truly perplexing aspect is that we’re not even fighting with the right weapons. We are still too often trying to approach each price range on a device-to-device basis.

The battle of devices has now become a war of ecosystems, where ecosystems include not only the hardware and software of the device, but developers, applications, ecommerce, advertising, search, social applications, location-based services, unified communications and many other things. Our competitors aren’t taking our market share with devices; they are taking our market share with an entire ecosystem. This means we’re going to have to decide how we either build, catalyse or join an ecosystem.

This is one of the decisions we need to make. In the meantime, we’ve lost market share, we’ve lost mind share and we’ve lost time.

On Tuesday, Standard & Poor’s informed that they will put our A long term and A-1 short term ratings on negative credit watch. This is a similar rating action to the one that Moody’s took last week. Basically it means that during the next few weeks they will make an analysis of Nokia, and decide on a possible credit rating downgrade. Why are these credit agencies contemplating these changes? Because they are concerned about our competitiveness.

Consumer preference for Nokia declined worldwide. In the UK, our brand preference has slipped to 20 percent, which is 8 percent lower than last year. That means only 1 out of 5 people in the UK prefer Nokia to other brands. It’s also down in the other markets, which are traditionally our strongholds: Russia, Germany, Indonesia, UAE, and on and on and on.

How did we get to this point? Why did we fall behind when the world around us evolved?

This is what I have been trying to understand. I believe at least some of it has been due to our attitude inside Nokia. We poured gasoline on our own burning platform. I believe we have lacked accountability and leadership to align and direct the company through these disruptive times. We had a series of misses. We haven’t been delivering innovation fast enough. We’re not collaborating internally.

Nokia, our platform is burning.

We are working on a path forward — a path to rebuild our market leadership. When we share the new strategy on February 11, it will be a huge effort to transform our company. But, I believe that together, we can face the challenges ahead of us. Together, we can choose to define our future.

The burning platform, upon which the man found himself, caused the man to shift his behaviour, and take a bold and brave step into an uncertain future. He was able to tell his story. Now, we have a great opportunity to do the same.

Stephen.

Mobile Security is getting hype

Mobile devices are small computers, that’s now granted. For years now some companies have foreseen that those devices will be target to security threats (F-Secure launched its first Mobile AV for Symbian in 2004 (and was well demoed with the Skull Virus – see pic to the side). Now quite a few players have joined the race with traditional security providers like AVG (through the purchase of DroidSecurity), McAffee (trhough the purchase of tenCube) and new independent players such as Lookout.

The threats have evolved also, we can now see that with the devices being sandboxed, the risk is not so much to get your phone infested with a virus replicating itself in every file than to have a malicious software access your personal data to replicate on your friend’s phones or pass unauthorized calls to premium phone numbers.

Main mobile threats :

  • Malicious apps : unauthorized phone calls / text messages, access to private data. Unfortunately most devices and OSes aren’t AV friendly and won’t grant privileges to a software to exit its sandbox to analyze software for threats signatures. Thus AVs are only limited to application reputation to identify potential threats…
  • Phishing : on a mobile device it’s even harder to distinct a forged copy of a website from it original self (now link preview, limited graphics…). Same goes with the emails where there is less info than in regular email clients to preview links
  • SMS Spam : “someone sent you a voicemail, call and dial #123# to listen to it” : this kind of SMS Spam is tough to monitor and prevent
  • Theft : stealing a mobile phone (or just loosing it) can be very easy  : many vendor have anti-theft / lock & wipe features to prevent that. Not to mention the backup that will prevent your files from being lost !

Lookout has recently announced it has passed the 1M user mark, but I’m pretty sure the market is still at its infancy. The OS manufacturers and Phone vendors were targets for very few attacks, but now that a few major Smartphones platforms have emerged such as Android and iOS, this creates a critical mass which makes it worth it for hackers to invest and start looking for breaches. And there’s no doubt they *will* find breaches (proof is hackers keep on jailbreaking every new iOS version as it gets released).

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Palm helps bring jQuery to mobile web

Palm just announced on his blog that jQuery Mobile has been released.
Aside from Windows Mobile and Maemo (!?!?) All the modern platforms are supported as you can see in the chart below. We’ve seen how web apps can look gorgeous on the iPhone Safari browser, now all the mobile browsers get a leveled dynamic experience of the mobile web. It’s hard to anticipate just now if this is going to be a game-changer or simply a nice to have feature, and while many have envisioned that web-apps would prevail to native apps this certainly hasn’t been the case till now.
Nevertheless, it’s an amazing news and for sure web developers will have to upgrade their mobile site to take full advantage of this new dynamics.

The jQuery project is really excited to announce the work that we’ve been doing to bring jQuery
to mobile devices. Not only is the core jQuery library being improved to work across all of the
major mobile platforms, but we’re also working to release a complete, unified, mobile UI
framework.
Absolutely critical to us is that jQuery and the mobile UI framework that we’re developing
work across all major international mobile platforms (not just a few of the most popular
platforms in North America). We’ve published a complete strategy overview
detailing the work that we’re doing and a chart
showing all the browsers that we’re going to support
.


jquerymobileconcept.png
(more…)

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Backup, Lock, Locate and Wipe for Blackberry

RIM’s consumer-grade protection software for BlackBerry smartphones, dubbed Blackberry Protect, has just been officially announced. Rumored for months, the new service lets customers not attached to a BlackBerry Enterprise Server:

• Protect important information on a lost BlackBerry smartphone by remotely wiping or locking the device from your desktop
• Remotely add contact information to the home screen of a locked BlackBerry smartphone so it can be returned if found
• See your BlackBerry smartphone’s location and pinpoint the current whereabouts of a lost or stolen device with cell tower and GPS device tracking
• Find a nearby misplaced BlackBerry smartphone by remotely activating a loud ringer
• Back up data from your BlackBerry smartphone (including Contacts and Calendar; Memos and Tasks; Browser Bookmarks and Text Messages) over Wi-Fi
• Restore your data to a new BlackBerry smartphone, or simply switch from one BlackBerry smartphone to another

The application is currently in limited beta trial and no date for General Availability has been communicated

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e-commerce from your iPhone

Shopping from a mobile phone has always been a very theoretical exerience. Sounds like a good idea but nobody ever really managed to make a clean 360 experience from window licking to actually paying for goods.  Mobile phone may be used to give more info on a product but at the end the purchase was always done in-store or on the PC. Apple’s app-store made it real and mainstream for apps and now today they just released a mobile app version of their app-store. You can download it right here.

Since your Apple account already integrates your billing infos, the whole process is as seamless as it is on the app store or on the web, probably the first really compelling e-shopping experience on mobile to date !

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Mobile Phones are targeted by hackers

While the app stores have been marketed as a safe place by Apple since the very beginning, turns out they can become quite easily the haven of the new-age app piracy. The WSJ runs an article on the subject (thanks @gr for the link) where they give as an example a fake banking application sold 1,50USD on the Google app store.

Of course Apple has a very strict human-based approval process that should limit those malwares/spywares, but while the other app stores only react to notification, bottom line is the mobile app world is getting unsafe, and those articles definitely are raising awareness on this fact.

Even with all the human brain curation of the app store, it appears it’s far from perfect as explains the WSJ article “Consumers should be aware that iPhone security is far from perfect and that a piece of software downloaded from the App Store may still be harmful,” wrote software engineer Nicolas Seriot in a research paper detailing iPhone security holes that he presented at a computer security conference in February.

It’s probably time to secure that environment where apps and andvanced browser lead to the same threats that we’ve been taught to manage on the PC world, just as some visionaries such as F-Secure have foreseen for a couple of years already.

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Mobile innovation

While the smartphone market is structuring around the big OSes that are iPhone, Android, RIM and Windows Mobile, one can wonder where the next powerful ideas will be coming from in terms of killer mobile applications. After the hype with casual games and the usual set of tools (better to-do list, better email client, better… , remotes…), and as the app stores are now super-filled, inventing and promoting relevant mobile application is far from being a breeze.

Yet, mobile apps is probably the most growing field in the computer world today. With all those feature-phones being converted into smartphones, this is the most growing space in the industry yet.

Below are a few themes worth thinking about that have yet to be addressed correctly:

  • Convergence : Obviously our life is split between devices, and there even apple fails at offering a perfectly convergent experience (i.e. my iPhone doesn’t sync with 2 iTunes on 2 MACs even while they both are authorized on the same account). Ubiquitous data, ubiquitous usage… 1Password is an excellent example of how a great simple desktop app gets a mobile extension generating lots of value, same for Evernote.
  • Productivity : there’s still plenty of space left in this area, all the vendors doing complicated stuf such as office doc editor which are totally not suited to mobile usage.
  • Lifelog / LifeTracker : while there are tens of ways of sharing stuff from your mobile, I don’t feel satisfied with any as they all feel limited regarding the verbosity of the infos i want to share or the pertinence of the info I would like to see stored.
  • Presence : Presence information is currently poorly used either in the core network or in the way events are being treated. Google Voice did an amazing first step (and they are way ahead rest of the world with this) yet there is still a long way to go before presence information is treated seamlessly and adds value to our live
  • Books : Publishing is being reinvented through tactile interfaces, from interactive publishing to cross-media, there is loads to do there.
  • Banking : I often wonder what Mint would be like on a cell-phone. Apart from the security issues, finances is a standard theme usually badly addressed. Update: As Jerome pointed out in the comments, the mobile payment is also something hot, but the ecosystem is a huge pain/mess to organize to see this happening.

There are probably lots of other themes that could be added for this list, so I’m open for contributions / ideas of use cases that need to be polished/enhanced / developed !

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Phones will be handheld PS3s in less than 3 years



This booth tour of Imagination technology, the makers of the PowerVR chip that powers the Motorola Droid is fascinating. They announced that the chip they are currently designing and that will be found in mobile phones will provide “graphics comparable to the PlayStation 3 in three years”.

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Verizon’s Skype Mobile



Apparently Verizon will be offering a Skype Option to their data plans for Skype use. Still “coming soon” on Verizon’s dedicated site.

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