Just wanted to shout out and loud that Apple custermer care really SUX BIG TIME. This makes me mad, got my awesome black macbook in March, was working like a charm, fast, silent good autonomy, awesome products.
November 6th, my HD dies in pain… shit happens, had the same issue with my IBM X40 2 years ago (although it had shock prevention systems), so let’s pretend it can happen. First thing I do, call Apple, they usually have wonderful service – moreover I bought @ Apple store online. The guy who answers simply was an asshole : the only thing he could say was you aren’t an applecare subscriber, you need to pay another few hundred euros for problem diagnosis. Naturally there was no way I’d pay to get a confirmation that the HD was dead… after tough negociation I finally learn that I should drop my Macbook at the nearest Apple centre.
So I go and drop the Macbook.
Everyday I called for status update on the repair, and now Apple says they ran out of stock for the HD (160GO SATA… definetly it’s not the rarest hardware part). Topday I finally ran into some cool tech support guy @ Apple who decided to take the time and investigate … conclusion : over one month of wait time to get the part! And there’s no way to have they change the part with any other HD they have in stock but there’s no way … the part has been ordered
Well Mr Apple, your service sux. It’s the last time I get a Mac as professionnal computer, there simply is no service – if you own Apple shares, sell them now the production can’t hold it anymore obviously quality is dropping. I guess it’s not long before the P&L gets impacted …

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